Email #1: Upon Booking Email
Let me tell you exactly what you have to say in your 1st email. Once your guests book, you want to welcome and thank them. You can say like, “thank you for your reservation”.
My HOA requests, the names of guests over 16 years old so I make that request immediately on that first email. My next paragraph is “Please note, my HOA request this, can you please send it to me?” Give them a specific amount of time. For me, I will always ask them 48 hours from that email, because then if they take a little longer, I could tap them again. I don’t leave it open-ended.
So if you have any requests, like they need to sign some contract, or they need to give you information, ask them in the first email and also give them a time limit.
In the 3rd paragraph, let them know and remind them about the “Check-In and Check-Out” information, like the time of the check-in. Also, tell them that you will provide them with arrival information at a later time.
Pro Tip: One of the reasons why I don’t give the address nor arrival information this early is just in case they cancel.
Also, request for an email address as part of your 4th paragraph. One of the reasons for this is in case anything happens with the booking and your account, you have their information. However, not everybody gives their email address, and it’s okay.
Note: Once they gave their email address, put it in another document and not leave it on the Airbnb platform. Airbnb will block that information after your guest checks out.
The 5th paragraph gives them a little reminder of the further comfort you provide in the house.
This is how I write my first email right after they book and they get it immediately. And now I use IGMs for automation.