Travel Guide

The CX Evolution – Miranda Collard

Written by TP Group



“I think emotional intelligence has always been important in who we are and what we do.” In this video, learn the role and evolution of EI in the customer experience landscape.

00:00 AI elevates levels of success in CX
00:58 Emotional Intelligence enabled by AI
01:49 Innovating on human-to-human interactions
03:55 How TP Experts create connections

Reach out to learn more about TP AI Think Tank and how we leverage AI and EI to improve business results: https://www.tp.com/thinktank #TPEIandAI

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